We offer a clear, no-fuss returns policy and are happy to offer full refunds within 30 days of the Delivery Date on items you have ordered that are unacceptable for any reason, provided they are in resalable condition.
All return shipping costs are the responsibility of the buyer, we are unable to provide any return labels.
To start a return you must call or email with your name and order number.
- Cancel an Unshipped Order: Orders are packed and shipped very soon after an order is placed so if you wish to cancel an order please let us know quickly by email or telephone. If the order is unshipped the full order value and postage costs will be refunded. If the order has already left our warehouse the buyer is responsible for return shipping.
- Transport Damage: You MUST inspect deliveries on receipt before the courier has left. DO NOT sign for damaged goods. Any claims for damage MUST be notified within 24hrs of delivery. We will not accept any damage claims outside this time window.
- Faulty Items\Warranty: If an item is received with manufacturing defects or fails unexpectedly within three months of delivery you can return it for a full refund. You must contact us with photos of the damaged or failed item.
- Change of Mind: We understand that you might just have changed your mind about your purchase. Simply package and ship the product back to us within 30 days of delivery and provided it is in resalable condition we will refund on receipt of the goods.
- Exchanges: Any goods except custom made items can be exchanged for other goods within 30 days of delivery. Please contact us to discuss your requirements.
- Incorrect Items: Sometimes mistakes are made in packing and incorrect goods are supplied. When you receive your goods, please check them immediately. We will rectify all packing errors at no cost to the buyer. Claims for incorrect items supplied will not be accepted beyond 30 days from date of delivery.
Please note that we don't offer refunds for custom made products.
Returns address:
FAO Returns
Unicorn Displays Ltd
Unit 4, 181-187 Moseley Street
Birmingham
B12 0RT
We recommend using a tracked shipping service as if the item is lost in transit we won't be able to provide a refund.
Once your return is received and a refund is approved a credit will automatically be issued, usually to your original method of payment, due to payment provider processing times this should appear on your account within within 5-7 days.